Find matching Canny posts for WhatsApp support
Give support the right product context before replying.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
List Posts
Tool to list posts with various filters. use after selecting a board or to search/filter posts.
Why this helps
Support teams waste time searching the feedback backlog manually.
- Shorten investigation time
- Reduce duplicate requests
- Improve response consistency
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Canny in Notis once.
- 2Create an automation describing the request terms to extract.
- 3Tell Notis to list matching Canny posts and summarize their current status.
- 4Pick New WhatsApp Message Received and choose where reports go.
- 5Test with one WhatsApp status question.
Questions about this workflow
Does this change any Canny data?
No. It lists matching posts for the support workflow.
Can it return several possible matches?
Yes. Ask Notis to rank or summarize multiple relevant posts when needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Canny. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Timelinesai and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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