Add WhatsApp context to a Canny post
Keep product discussions grounded in real customer conversations.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Why this helps
Important customer context is scattered across chat and feedback tools.
- Preserve conversation context
- Reduce duplicate follow-up
- Help teams make better product decisions
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Canny in Notis once.
- 2Create an automation and describe how to identify the matching Canny post.
- 3Tell Notis to comment with the relevant WhatsApp message and a concise summary.
- 4Pick the WhatsApp message trigger and a report channel.
- 5Test with a message linked to a known post.
Questions about this workflow
Does this create a new post every time?
No. Instruct Notis to comment on the matching existing post and flag unmatched messages.
Can the comment include the sender context?
Yes, if that context is present in the WhatsApp message and appropriate to share.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Canny. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
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Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Timelinesai and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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