Route business WhatsApp inquiries
Give every incoming inquiry a clear next review path.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
New inquiries sit unassigned when routing depends on manual research.
- Reduce unassigned inquiries
- Use consistent routing criteria
- Make handoffs easier
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Callerapi once in the Notis portal.
- 2Create the automation and describe the routing recommendation you want from returned details.
- 3Pick New WhatsApp Message Received as the trigger.
- 4Choose where reports go and test with one real inquiry.
Questions about this workflow
Does this move messages between queues?
No. It creates a recommendation based on the returned phone information and your stated rules.
What if business data is unavailable?
Ask Notis to mark the detail as unavailable and route it for manual review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Callerapi. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Connect any two apps with Notis in the middle.
Timelinesai and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Callerapi.