Close BotStar chat after a WhatsApp resolution
Clear finished conversations from view so your team can focus on open work.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Why this helps
Resolved chats remain open and create visual clutter, making active issues harder to notice.
- Reduce open chat clutter
- Keep attention on unresolved work
- Create a calmer support workflow
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and BotStar once in Notis.
- 2Create an automation for resolved conversation cleanup.
- 3Tell Notis to identify resolution language in each new WhatsApp message and close the BotStar widget when confirmed.
- 4Choose the TimelinesAI New WhatsApp Message Received trigger.
- 5Select a report channel and test with one resolved message.
Questions about this workflow
What counts as resolved?
Define the phrases or context that indicate completion. Notis uses your instruction against the incoming message.
Can it close every message?
No. The automation should close the widget only when your stated resolution condition is met.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Botstar. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Timelinesai and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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