Update BotStar customer details from a webhook
Keep customer profile context current when your forms or systems receive new information.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Why this helps
New customer details arrive in other systems but never reach the active BotStar conversation.
- Keep profiles current
- Reduce repeated questions
- Connect intake systems to chat
Setup
Build it in a few focused steps.
- 1Connect BotStar once in Notis.
- 2Create a webhook automation for customer detail updates.
- 3Tell Notis to update the active BotStar session with the customer details included in each webhook request.
- 4Choose the Notis webhook trigger and connect your sending system.
- 5Select reports and test with one real request.
Questions about this workflow
When does the update apply?
The action updates user details on the current live chat session.
What if a detail is absent?
Tell Notis to leave absent details unchanged or report them as missing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Botstar. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Timelinesai and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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