Open BotStar live chat when support starts
Start each support window with the right chat experience already visible.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Why this helps
Customers arrive during support hours but the widget remains hidden until someone remembers to open it.
- Start coverage consistently
- Reduce manual widget control
- Improve customer access during support hours
Setup
Build it in a few focused steps.
- 1Connect BotStar once in Notis.
- 2Create a scheduled automation for support hour start.
- 3Tell Notis to open the BotStar live chat widget at the defined start time.
- 4Choose a Notis recurring schedule trigger.
- 5Select reports and test one scheduled opening.
Questions about this workflow
What setup is required?
The widget must be bootstrapped first, and the mode must be livechat or popup.
Can this pair with a closing schedule?
Yes. Use a separate scheduled workflow with the close action for the end of support hours.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Botstar. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Timelinesai and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Botstar.