Turn Urgent WhatsApp Messages Into Escalation Briefs
Give the right person the conversation context before an urgent issue gets lost.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Get All Conversations
Tool to retrieve all conversations related to the bot. use after authentication when you need a paginated list of conversation threads for review or analytics.
Why this helps
Escalations stall when the next owner receives a raw message without the surrounding bot conversation.
- Package context before handoff
- Reduce repeated questions for the customer
- Make urgent issues easier to prioritize
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Botsonic once in the Notis portal.
- 2Create an automation named WhatsApp escalation brief.
- 3Tell Notis to detect urgency, retrieve the relevant Botsonic conversation, and summarize the issue, prior answers, and open decision.
- 4Choose New WhatsApp Message Received as the trigger and select a report channel.
- 5Test it with one real urgent message.
Questions about this workflow
How does it know a message is urgent?
Notis can assess the message using criteria you include in the instruction, such as escalation words or customer impact.
Does it notify an escalation owner?
It sends the run report to the channel you select; assignment depends on your chosen channel and process.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Botsonic. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
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Get All Bots
Tool to retrieve all bots associated with the account. use when you need to list existing bots after authentication.
Get All Conversations
Tool to retrieve all conversations related to the bot. use after authentication when you need a paginated list of conversation threads for review or analytics.
Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Connect any two apps with Notis in the middle.
Timelinesai and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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