See a Customer's Full Order History
Give every reply the right context by pulling a customer's previous Baselinker orders from their WhatsApp conversation.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Get Orders by Email
Tool to search for orders by e-mail address. use when you need to retrieve all orders linked to a specific customer email in baselinker.
Why this helps
Repeat customers have to explain their history because past orders are hard to find during a live chat.
- Recognize repeat customers quickly
- Prepare informed replies
- Reduce duplicate questions
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Baselinker once in Notis.
- 2Create an automation called Customer Order History.
- 3In one instruction, tell Notis to extract an email address from the message and retrieve all matching Baselinker orders.
- 4Select New WhatsApp Message Received and set the report destination.
- 5Run a test with a message from a known customer.
Questions about this workflow
What if no email appears in the message?
Notis can report that the email is missing and ask you to provide another identifier.
Can the result include order dates and statuses?
Ask Notis to summarize the returned orders with dates, totals, and current statuses.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Baselinker. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Baselinker actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get External Storages List
Tool to retrieve a list of available external storages connected to baselinker. use after authenticating to discover connected shops or warehouses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Inventory Documents
Tool to retrieve a list of inventory documents. use when you need to fetch inventory records with optional filters for id, type, status, date range, warehouse, or pagination.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Get Inventory Document Series
Tool to retrieve available inventory document series. use when you need to assign a numbering series to a new inventory document.
Get Inventory Purchase Orders
Tool to retrieve a list of purchase orders from baselinker storage. use when you need to fetch purchase orders with optional filters like date range, supplier or pagination.
Get Inventory Purchase Order Series
Tool to retrieve a list of purchase order document series. use when you need to select a numbering series for a new purchase order.
Get New Receipts
Tool to retrieve receipts waiting to be issued. use after confirming fiscal printer availability; fetch pending receipts and mark them with setorderreceipt.
Get Order Extra Fields
Tool to retrieve extra fields defined for orders. use before fetching orders with include custom extra fields to list available custom order fields.
Get Orders
Tool to download orders from baselinker order manager. use when you need to fetch orders filtered by date, status, or other criteria.
Connect any two apps with Notis in the middle.
Timelinesai and Baselinker, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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