Turn a Support Handoff Into Customer Order Context
Pass an email address through a webhook and receive the customer's Baselinker order history ready for review.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Orders by Email
Tool to search for orders by e-mail address. use when you need to retrieve all orders linked to a specific customer email in baselinker.
Why this helps
Support escalations slow down when the next person has to rebuild the customer's order context.
- Speed up escalations
- Give agents complete context
- Reduce repeated customer questions
Setup
Build it in a few focused steps.
- 1Connect Baselinker in the Notis portal.
- 2Create an automation that searches Baselinker orders by the email supplied in the webhook and summarizes the results.
- 3Choose a Notis webhook trigger and select the report destination.
- 4Send one real support handoff request to test it.
- 5Update the instruction if your team needs a specific summary format.
Questions about this workflow
What happens if the email is invalid?
Notis can report that the search could not run and identify the missing or invalid input.
Can the handoff include current statuses?
Yes. Ask Notis to include status names and dates in the summary.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Baselinker. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Baselinker actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get External Storages List
Tool to retrieve a list of available external storages connected to baselinker. use after authenticating to discover connected shops or warehouses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Inventory Documents
Tool to retrieve a list of inventory documents. use when you need to fetch inventory records with optional filters for id, type, status, date range, warehouse, or pagination.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Get Inventory Document Series
Tool to retrieve available inventory document series. use when you need to assign a numbering series to a new inventory document.
Get Inventory Purchase Orders
Tool to retrieve a list of purchase orders from baselinker storage. use when you need to fetch purchase orders with optional filters like date range, supplier or pagination.
Get Inventory Purchase Order Series
Tool to retrieve a list of purchase order document series. use when you need to select a numbering series for a new purchase order.
Get New Receipts
Tool to retrieve receipts waiting to be issued. use after confirming fiscal printer availability; fetch pending receipts and mark them with setorderreceipt.
Get Order Extra Fields
Tool to retrieve extra fields defined for orders. use before fetching orders with include custom extra fields to list available custom order fields.
Get Orders
Tool to download orders from baselinker order manager. use when you need to fetch orders filtered by date, status, or other criteria.
Connect any two apps with Notis in the middle.
Timelinesai and Baselinker, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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