Escalate urgent WhatsApp messages automatically
Put time-sensitive conversations in front of the right responders.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Publish Message
Tool to publish a message to a specified messaging channel. use when you need to send notifications or events to subscribers after confirming channel and payload.
Why this helps
Urgent customer issues can wait too long when they rely on someone noticing a chat manually.
- Shorten response time
- Highlight high-risk conversations
- Give responders concise context
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Backendless.
- 2Create an automation defining urgency signals and the escalation message.
- 3Select New WhatsApp Message Received.
- 4Choose the report destination and test with a safe sample.
Questions about this workflow
How is urgency determined?
Describe the words, customer situations, or service levels that should count as urgent.
Can the alert include the original message?
Yes. Ask Notis to include the relevant text and sender context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Backendless. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Backendless actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Copy File
Tool to copy a file or directory within backendless file storage. use when duplicating files to a new location after verifying source and destination paths.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Directory
Tool to create a new directory at the specified path. use when you need to organize files under a new folder structure.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Create Backendless Hive
Tool to create a new hive. use when you need to provision a new hive resource before performing hive operations. example: create a hive named 'grocerystore'.
Create Backendless Timer
Tool to create a new timer with schedule and code. use when scheduling recurring or one-off tasks to run server-side logic after confirming parameters.
Delete Directory
Tool to delete a directory at the specified path in backendless file storage. use when you need to remove folders after confirming the path.
Delete File
Tool to delete a file at the specified path in backendless file storage. use after confirming the file's relative path and filename.
Delete Backendless Timer
Tool to delete a backendless timer by name. use when you need to remove a scheduled timer after confirming its name.
Directory Listing
Tool to retrieve a listing of files and directories at a given path. use when browsing or filtering file storage directories.
Connect any two apps with Notis in the middle.
Timelinesai and Backendless, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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