Understand support voice messages quickly
See the issue and requested resolution before you write back.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Analyze Audio
Tool to analyze audio input for transcription. use when you need to convert an audio url or base64 string to text.
Why this helps
Support voice notes often mix symptoms, history, and requests, making triage slower.
- Shorten support triage
- Separate symptoms from requests
- Prepare clearer replies
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Astica ai once.
- 2Create an automation named Support voice summary.
- 3Tell Notis to transcribe incoming support audio and summarize the problem, impact, urgency, and requested resolution.
- 4Select New WhatsApp Message Received as the trigger.
- 5Choose where reports go and test with one support voice note.
Questions about this workflow
Can it assign urgency?
Ask Notis to classify urgency only from evidence stated in the audio.
Can it draft a reply?
Yes, you can include a separate instruction to draft a reply after the summary.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Astica ai. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Astica ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Analyze Audio
Tool to analyze audio input for transcription. use when you need to convert an audio url or base64 string to text.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
ASTICA_READ_TEXT
Tool to perform ocr on an image to extract text. use when you need to read raw text from images after confirming the image source.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Connect any two apps with Notis in the middle.
Timelinesai and Astica ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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