Triage WhatsApp support requests
Know what needs attention first and what to say next.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
Why this helps
Support messages compete with everything else, making urgent issues hard to spot quickly.
- Surface urgent requests
- Reduce first response time
- Give yourself a clear starting draft
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Ai ml api once in Notis.
- 2Create an automation named WhatsApp support triage.
- 3Tell Notis to classify urgency, summarize the issue, and draft a helpful first response.
- 4Pick New WhatsApp Message Received as the trigger.
- 5Choose a report channel, then test with one support message.
Questions about this workflow
Can I define what urgent means?
Yes. Include your urgency rules in the automation instruction.
Does it resolve the issue automatically?
It prepares triage and a draft response for your review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Ai ml api. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Ai ml api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Moderation Completion
Tool to classify input text or image for safety using a moderation model. use after receiving user-generated content to filter out unsafe material.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Connect any two apps with Notis in the middle.
Timelinesai and Ai ml api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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