Inspect the related Ably channel when WhatsApp messages arrive
Know whether the coordination channel is active and occupied before you route the inquiry.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Get Channel Details
This tool retrieves metadata and details for a specific channel in ably. it returns a channeldetails object containing information about the channel's status, occupancy, and other metadata. the endpoint provides visibility into channel activity, including metrics such as connections, presence, publishers, and subscribers, and requires appropriate permissions.
Why this helps
You lack quick visibility into whether the channel connected to a WhatsApp inquiry is active or staffed.
- Surface channel status and occupancy in one report
- Make routing decisions with current channel context
- Avoid opening Ably manually for every inquiry
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Ably to Notis once.
- 2Create an automation asking Notis to fetch details for the Ably channel related to each incoming WhatsApp message.
- 3Choose the New WhatsApp Message Received trigger.
- 4Select a report channel and test using one real inquiry.
Questions about this workflow
What information can channel details provide?
The action returns channel status, occupancy, and related metadata available from Ably.
What if the incoming message has no channel identifier?
Include a channel naming or lookup rule in your instruction, or treat the channel as missing for manual review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Ably. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Ably actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Query Batch Presence
This tool enables querying the presence states of multiple channels in a single api request. the api retrieves the member presence details of the specified channels in parallel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Query Batch Presence History
This tool enables querying presence history for multiple channels in a single api request. it uses the get endpoint at https://rest.ably.io/presence to retrieve the member presence history details of the specified channels in parallel.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Create Ably Channel
Creates a new channel or retrieves an existing channel in ably. this tool allows you to programmatically create and initialize channels for real-time messaging. since ably creates channels implicitly when first used, this action publishes an empty initialization message to create/activate the channel.
Delete Channel Subscription
This tool allows you to unsubscribe devices or clients from push notifications for specific channels. the operation is asynchronous, so immediate requests after deletion may briefly still return the subscription.
Get Channel Details
This tool retrieves metadata and details for a specific channel in ably. it returns a channeldetails object containing information about the channel's status, occupancy, and other metadata. the endpoint provides visibility into channel activity, including metrics such as connections, presence, publishers, and subscribers, and requires appropriate permissions.
Get Channel History
This tool retrieves the message history for a specified ably channel. it uses the get /channels/{channelid}/messages endpoint to return a paginated list of messages in chronological order, subject to parameters such as 'channelid', 'limit', 'direction', 'start', and 'end'. the tool is useful for auditing, recovering missed messages, analyzing channel activity, and debugging message flows. authentication is required via basic or token authentication.
Get Channel Presence History
This tool retrieves the history of presence messages for a specified channel in ably. it allows you to query presence events on a channel within a given time period.
Get Ably Service Time
This tool retrieves the current server time from ably's service in milliseconds since the epoch. it is particularly useful for time synchronization and generating valid tokenrequest timestamps to prevent replay attacks. the endpoint supports multiple content types, handles http errors, network issues, and is a fundamental tool for ensuring accurate timing in ably applications.
Connect any two apps with Notis in the middle.
Timelinesai and Ably, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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