Keep WhatsApp support requesters in 2chat
Make every support conversation easier to recognize next time.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Create Contact
Tool to create a new contact in your 2chat account. use after gathering and verifying first name and at least one contact detail (email, phone, or address).
Why this helps
Support requests can be hard to trace when the requester exists only as a phone number in chat.
- Builds a searchable support contact list
- Preserves the requester identity
- Cuts repeated manual lookups
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and 2chat once in Notis.
- 2Create an automation with a clear support contact name.
- 3Describe that Notis should create a contact only for support messages with a verified first name and phone or email.
- 4Select the TimelinesAI message trigger.
- 5Set the report destination and test with one real support message.
Questions about this workflow
Will every support message create a new contact?
The instruction can tell Notis to create the contact only when the message identifies a requester who is not already represented.
Can I require an email instead of a phone?
Yes, state that a verified first name and email are required in the automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to 2chat. A trigger fires from one place; an action lands in another.
Timelinesai triggers
2chat actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact
Tool to create a new contact in your 2chat account. use after gathering and verifying first name and at least one contact detail (email, phone, or address).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get API Usage Info
Tool to retrieve current api usage and account information. use when you need to monitor your remaining quotas before sending more requests.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
List Contacts
Tool to list all contacts in your 2chat account. use when you need to retrieve your contact list after confirming your account connection.
List Webhook Subscriptions
Tool to list all configured webhook subscriptions. use when you need to audit or review your active whatsapp webhook subscriptions.
Test API Key
Tool to validate your api key and retrieve account info. use when confirming credentials before performing other operations.
Connect any two apps with Notis in the middle.
Timelinesai and 2chat, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business 2chat.