Instant Refund Answers: Process Telegram Customer Issues Immediately
When a customer messages about a refund on Telegram, automatically check Payhip for refunded payments. Respond confidently without context switching or digging through records. Every concern gets a data-backed answer.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Webhook Event - Refunded Payment
Tool to process payhip's refunded webhook event. use when handling a payment refund event from payhip.
Why this helps
Customer complaint comes in, and you're switching between apps trying to find refund records. By the time you're back, the customer thinks you're ignoring them. Responses are slow and you lose trust.
- Answer refund questions instantly without app switching
- Prevent customer frustration from slow responses
- Build trust by providing accurate refund status immediately
- Reduce dropped support tickets from context switching
Setup
Build it in a few focused steps.
- 1Connect Telegram and Payhip to Notis (one-time setup in the portal).
- 2Create a new automation and instruct Notis: 'When someone messages our Telegram bot about a refund issue, check Payhip for refunded payments and tell me.'
- 3Set your trigger as Telegram New Message and action as Payhip Refunded Payment.
- 4Choose the Telegram channel for run reports.
- 5Test with a message asking 'Is my refund processed?' and verify the response is instant.
Questions about this workflow
Will customers see the refund status automatically?
Notis can be configured to send the refund details back to Telegram or notify you. You decide whether the automation handles the full response or just alerts you with the data.
What if there's no matching refund in Payhip?
Notis will tell you no refund is found, so you can immediately tell the customer to reach out to Payhip support or explain the delay, rather than leaving them hanging.
Does this work with group chats?
Yes, it monitors group conversations too. This is helpful for communities where members support each other, and you step in with accurate data when needed.
Can I see a log of refund checks?
Yes. Notis logs every automation run in your portal, including what refunds were found and when. Use this to spot patterns in refund requests.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Payhip. A trigger fires from one place; an action lands in another.
Telegram triggers
Payhip actions
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Webhook Event - Paid
Tool to process payhip's paid webhook event. use when handling a purchase completion webhook from payhip.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Webhook Event - Refunded Payment
Tool to process payhip's refunded webhook event. use when handling a payment refund event from payhip.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Webhook Event - Subscription Created
Tool to process payhip's subscription.created webhook event. use when handling a subscription start event from payhip.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Webhook Event - Subscription Deleted
Tool to process payhip's 'subscription.deleted' webhook event. use when handling a subscription cancellation event from payhip.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Connect any two apps with Notis in the middle.
Not just Telegram and Payhip. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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