Spot Cancelled Subscriptions Instantly When Members Join
When someone joins your Telegram group, Notis checks Payhip for cancelled subscriptions. Never miss an opportunity to understand why they left or re-engage them. Catch churn signals automatically.
Trigger
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Action
Webhook Event - Subscription Deleted
Tool to process payhip's 'subscription.deleted' webhook event. use when handling a subscription cancellation event from payhip.
Why this helps
You lose subscribers but don't know why or when they left. By the time you notice, they're already disengaged and the window to win them back is closing.
- Identify cancelled subscriptions in real-time
- Create targeted re-engagement campaigns for at-risk customers
- Understand churn patterns and reasons
- Reduce overall subscription loss with faster response
Setup
Build it in a few focused steps.
- 1Connect Telegram and Payhip to Notis.
- 2Create an automation: 'When someone joins our Telegram group, check if they have a cancelled subscription in Payhip.'
- 3Set trigger as Telegram New Chat Member and action as Payhip Subscription Deleted.
- 4Configure Notis to alert you when a cancelled subscriber joins.
- 5Test by inviting a user whose subscription you've cancelled, then review the alert.
Questions about this workflow
How do I know if a join is a returning customer vs. a new customer?
Notis will flag if the person who joined has a cancelled subscription in Payhip. If there's no cancellation history, they're new. Use this to segment your response.
Can I automatically send them a 'come back' message?
Yes. Once Notis identifies them as a lapsed subscriber, you can set up a follow-up automation to send a win-back offer or discount code via Telegram.
What if they cancelled long ago?
Notis shows you the subscription deletion timestamp. Use this to decide whether to reach out (recent cancellations) or flag them as a lower priority (very old).
Should I use this with the 'sync active subscriptions' automation?
Yes, both are useful. One watches for cancelled subs (churn signal), the other verifies active subs (access control). Run both to get full visibility.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Payhip. A trigger fires from one place; an action lands in another.
Telegram triggers
Payhip actions
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Webhook Event - Paid
Tool to process payhip's paid webhook event. use when handling a purchase completion webhook from payhip.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Webhook Event - Refunded Payment
Tool to process payhip's refunded webhook event. use when handling a payment refund event from payhip.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Webhook Event - Subscription Created
Tool to process payhip's subscription.created webhook event. use when handling a subscription start event from payhip.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Webhook Event - Subscription Deleted
Tool to process payhip's 'subscription.deleted' webhook event. use when handling a subscription cancellation event from payhip.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Connect any two apps with Notis in the middle.
Not just Telegram and Payhip. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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