Instant Cancellation Processing: Respect Customer Choice Immediately
Customer clicks cancel in Telegram, and Notis processes the cancellation in Payhip instantly. They get confirmation right away. No delays. No frustration. Respectful offboarding.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
Webhook Event - Subscription Deleted
Tool to process payhip's 'subscription.deleted' webhook event. use when handling a subscription cancellation event from payhip.
Why this helps
Customers want to cancel but the process is unclear or slow. They click a button and hear nothing back, so they complain on social media or contact support unnecessarily.
- Process cancellations instantly without manual steps
- Provide immediate confirmation to reduce confusion
- Respect customer choice and reduce friction
- Capture offboarding feedback for improvement
Setup
Build it in a few focused steps.
- 1Connect Telegram and Payhip to Notis.
- 2Create an automation: 'When someone clicks the cancel button in my Telegram bot, cancel their subscription in Payhip and confirm it to them.'
- 3Set trigger as Telegram Callback Query and action as Payhip Subscription Deleted.
- 4Choose your notification channel.
- 5Test by clicking cancel and verifying the subscription is removed from Payhip.
Questions about this workflow
Can I ask why they're cancelling before processing it?
Yes. You can set up a button flow that first asks for feedback, then cancels. Notis can handle multi-step interactions.
What if there's an error cancelling in Payhip?
Notis alerts you so you can debug: maybe the subscription doesn't exist, or there's a Payhip API issue. You can then reach out to the customer manually.
Should I send them a retention offer before cancelling?
Yes, that's a separate automation. You could have a pause/discount offer button first, then a final cancel button if they still want out.
Can I send them a 'we're sorry' message?
Absolutely. After Notis processes the cancellation, trigger a follow-up message with a discount or re-engagement offer for later.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Payhip. A trigger fires from one place; an action lands in another.
Telegram triggers
Payhip actions
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Webhook Event - Paid
Tool to process payhip's paid webhook event. use when handling a purchase completion webhook from payhip.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Webhook Event - Refunded Payment
Tool to process payhip's refunded webhook event. use when handling a payment refund event from payhip.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Webhook Event - Subscription Created
Tool to process payhip's subscription.created webhook event. use when handling a subscription start event from payhip.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Webhook Event - Subscription Deleted
Tool to process payhip's 'subscription.deleted' webhook event. use when handling a subscription cancellation event from payhip.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Connect any two apps with Notis in the middle.
Not just Telegram and Payhip. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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