Create a Dynamics365 case when a campaign playlist is deleted
Give every unexpected campaign change an owner and a next step.
Trigger
New Playlist Created or Deleted
Triggers when a new playlist is created or deleted.
Action
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
Why this helps
A deleted playlist can break a campaign workflow without creating a clear task for anyone to investigate.
- Create visible ownership
- Capture deletion context
- Reduce silent campaign failures
Setup
Build it in a few focused steps.
- 1Connect Spotify and Dynamics365 once.
- 2Create an automation describing which deleted playlists require a case.
- 3Tell Notis to create a case with the playlist details, likely impact, and requested follow-up.
- 4Select New Playlist Created or Deleted as the trigger.
- 5Set the report channel and test with one deleted campaign playlist.
Questions about this workflow
Can routine deletions be ignored?
Yes. State which playlist names, prefixes, or contexts should create cases.
Can the case include a recovery recommendation?
Yes, if the available event context supports a useful recommendation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Spotify to Dynamics365. A trigger fires from one place; an action lands in another.
Spotify triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
Get all invoices action
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Triggers when a new device is added.
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Creates a new case (incident) entity record in dynamics crm using the web api.
Spotify Playlist Item Change
Triggers when songs are added to or removed from a Spotify playlist.
Create Contact
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New Playlist Created or Deleted
Triggers when a new playlist is created or deleted.
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Create Lead
Creates a new lead entity record in dynamics crm using the web api.
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Creates a new opportunity entity record in dynamics crm using the web api.
Create Sales Order
Creates a new sales order entity record in dynamics crm using the web api.
Connect any two apps with Notis in the middle.
Spotify and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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