Review Botsonic conversations after an escalation
Turn an escalation signal into the conversation context needed to act.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get All Conversations
Tool to retrieve all conversations related to the bot. use after authentication when you need a paginated list of conversation threads for review or analytics.
Why this helps
Escalations arrive without enough background, forcing repeated searching before a response.
- Shortens escalation response time
- Collects relevant context
- Improves support handoffs
Setup
Build it in a few focused steps.
- 1Connect Botsonic in Notis once.
- 2Create an automation asking Notis to retrieve conversations related to the escalation context and summarize the next action.
- 3Choose a webhook trigger and connect it to your escalation source.
- 4Choose a report channel and test with one real escalation.
Questions about this workflow
Can the webhook identify a customer or thread?
Yes. Include the available identifier or search context in the webhook request.
Will it contact the customer?
No. It prepares an internal review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Spotify to Botsonic. A trigger fires from one place; an action lands in another.
Spotify triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Spotify and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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