Give every escalation a Botpress conversation brief
Start escalations with the context your team needs to respond.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Why this helps
Escalations lose time when people search chat history after the handoff has already started.
- Retrieve conversation context as soon as an escalation arrives
- Reduce repeated questions during handoffs
- Give responders a concise evidence brief
Setup
Build it in a few focused steps.
- 1Connect Botpress in Notis once.
- 2Create an automation named Webhook conversation escalation review.
- 3Tell Notis to list the Botpress conversations referenced by the webhook, summarize the relevant history, and flag unresolved customer needs.
- 4Choose a webhook trigger and select a report channel.
- 5Test with one real escalation payload.
Questions about this workflow
Can the webhook include a conversation id?
Yes. Include the identifier when available so Notis can target the relevant thread.
Does it send a reply to the customer?
No. It prepares internal context for your team.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Spotify to Botpress. A trigger fires from one place; an action lands in another.
Spotify triggers
Botpress actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete File
Tool to delete a file by its id or key. use after confirming the file exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account
Tool to get details of the authenticated account. use after confirming valid credentials.
New Device Added
Triggers when a new device is added.
LIST_BOT_ISSUES
Tool to list issues associated with a specific bot. use when you need to discover errors or configuration problems tied to a bot, optionally paginating through results.
Spotify Playlist Item Change
Triggers when songs are added to or removed from a Spotify playlist.
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
New Playlist Created or Deleted
Triggers when a new playlist is created or deleted.
LIST_FILE_TAGS
Tool to list all tags used across all bot files. use when you need to retrieve or display file tag metadata; supports pagination via nexttoken.
LIST_FILE_TAG_VALUES
Tool to list all values for a given file tag across all files. use after determining the tag name; supports pagination via nexttoken.
LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
LIST_WORKSPACES
Tool to retrieve a list of workspaces. use when you need to list and page through your botpress workspaces, optionally filtering by handle.
Connect any two apps with Notis in the middle.
Spotify and Botpress, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Botpress.