Turn Slack questions into Docsbot support tickets
Keep useful questions from getting buried in busy Slack channels.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
Why this helps
Important support context disappears in fast moving channels, leaving founders to reconstruct the issue later.
- Preserves the original conversation context
- Creates a consistent ticket format
- Reduces manual copy and paste
- Makes follow-up easier to assign
Setup
Build it in a few focused steps.
- 1Connect Slackbot and Docsbot ai once in the Notis portal.
- 2Create an automation in Automations using a clear name and prompt.
- 3Tell Notis to create a structured Docsbot ticket from each relevant Slack channel conversation.
- 4Pick Channel Message Received as the trigger and choose a report channel.
- 5Test with one real Slack question and review the generated ticket.
Questions about this workflow
Does this include direct messages?
No. This workflow uses Channel Message Received, so use a separate DM workflow for direct messages.
What does Docsbot need to create a ticket?
It needs the conversation content and the Docsbot conversation context available to your connected account.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slackbot to Docsbot ai. A trigger fires from one place; an action lands in another.
Slackbot triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Tool to create a new bot within a team. use when you have a valid team id and want to provision a new bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot
Tool to delete a specific bot by its id. use after confirming the bot id is correct to permanently remove a bot from the system.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get Bot Details
Tool to fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get Team Details
Tool to fetch details of a specific team by its id. use when you need full team info including members and settings after confirming the team id.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Team Bots
Tool to list all bots for a given team. use after confirming the team id to retrieve all associated bots for that team.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Bot Sources
Tool to list all sources for a specific bot. use when you need to retrieve paginated source lists after confirming the bot's identifier.
Connect any two apps with Notis in the middle.
Slackbot and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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