Give support teams instant term explanations
Help a support teammate answer terminology questions without leaving the case workflow.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Word Definition V2
Tool to retrieve definitions, phonetics, origin, and meanings of a given word using freedictionaryapi v2. use when you need comprehensive lexical data for a specific word.
Why this helps
Support work slows when agents must pause a customer response to research one unfamiliar term.
- Shorten research pauses during support work
- Improve internal response consistency
- Provide phonetics and origins when relevant
Setup
Build it in a few focused steps.
- 1Connect Dictionary api in the Notis portal.
- 2Create an automation named Support Term Explainer.
- 3Tell Notis to read the submitted support term and return a concise definition with relevant phonetics and origin.
- 4Choose a Notis webhook as the trigger.
- 5Choose where run reports go, then test with one real support term.
Questions about this workflow
Can this be used without exposing customer data?
Send only the term that needs explanation and omit unrelated case details.
Can the response be tailored for agents?
Yes. Tell Notis to use plain language and a short format for internal support.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slackbot to Dictionary api. A trigger fires from one place; an action lands in another.
Slackbot triggers
Dictionary api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Word Definition V2
Tool to retrieve definitions, phonetics, origin, and meanings of a given word using freedictionaryapi v2. use when you need comprehensive lexical data for a specific word.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slackbot and Dictionary api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Dictionary api.