Add recent link context to support discussions
Help support conversations move forward with the latest short link details close at hand.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
View Last Shortened URLs
This action retrieves a list of recently shortened urls from your cutt.ly account. it allows users to view their latest shortened links and their details. note: due to api limitations, this action may not return all historical urls. for complete history, please use the cutt.ly dashboard.
Why this helps
Support teams lose momentum when they must leave the conversation to identify a shared short URL.
- Reduces support context switching
- Keeps customer discussions moving
- Provides a consistent recap
Setup
Build it in a few focused steps.
- 1Connect Slackbot and Cutt ly in Notis once.
- 2Create an automation that retrieves recent Cuttly URLs and summarizes relevant context for support messages.
- 3Pick Channel Message Received as the trigger.
- 4Choose the support report destination.
- 5Test with one real support link question.
Questions about this workflow
Can it identify a customer from the URL alone?
Only when the returned details or your message provide enough identifying context.
Does it shorten a replacement URL?
No. This workflow only views recent shortened URLs.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slackbot to Cutt ly. A trigger fires from one place; an action lands in another.
Slackbot triggers
Cutt ly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
View Last Shortened URLs
This action retrieves a list of recently shortened urls from your cutt.ly account. it allows users to view their latest shortened links and their details. note: due to api limitations, this action may not return all historical urls. for complete history, please use the cutt.ly dashboard.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slackbot and Cutt ly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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