Turn a Slack follow-up reaction into a Customer.io broadcast
When the team marks a customer follow-up as ready, Customer.io can act on it immediately.
Trigger
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
Follow-up commitments get lost between a Slack decision and the eventual campaign setup.
- Closes the gap between decision and action
- Preserves the original customer context
- Reduces forgotten follow-ups
Setup
Build it in a few focused steps.
- 1Connect Slackbot and Customerio once in Notis.
- 2Create an automation for reaction based follow-up broadcasts.
- 3Tell Notis to use the reacted message as context and trigger the specified Customer.io broadcast with the follow-up details.
- 4Pick Message Reaction Added as the trigger.
- 5Choose a report channel, then test with one real follow-up reaction.
Questions about this workflow
Can the workflow use a dedicated follow-up emoji?
Yes, specify the emoji name in your instruction and event filter.
Can Notis trigger different broadcasts?
Yes, define the rule that maps message context to the correct broadcast.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slackbot to Customerio. A trigger fires from one place; an action lands in another.
Slackbot triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Slackbot and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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