Route staffing questions with Connecteam smart groups
Use existing staff segments to make routing decisions faster.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Get Smart Groups
Tool to retrieve all smart groups associated with the account. use when you need to list all smart groups after authenticating with a valid api key.
Why this helps
Teams spend time debating which staff segment should handle a request.
- Uses existing segmentation logic
- Speeds routing decisions
- Creates a shared explanation
Setup
Build it in a few focused steps.
- 1Connect Slackbot and Connecteam once in the Notis portal.
- 2Create an automation named Channel smart group routing.
- 3Tell Notis to interpret the staffing request, retrieve Connecteam smart groups, and recommend the relevant group with its reasoning.
- 4Pick Slack Channel Message Received as the trigger and choose the report channel.
- 5Test with one real routing question.
Questions about this workflow
Does it change smart groups?
No. It retrieves the groups and recommends a match.
Can it return several possible groups?
Yes. Ask Notis to rank alternatives when the request is ambiguous.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slackbot to Connecteam. A trigger fires from one place; an action lands in another.
Slackbot triggers
Connecteam actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New Channel Created Trigger
Triggered when a new channel is created in Slack.
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Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
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Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
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Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
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Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
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Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
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Connect any two apps with Notis in the middle.
Slackbot and Connecteam, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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