Capture Slack DM feedback in Coda
Turn customer insights in DMs into durable product evidence.
Trigger
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Action
Create doc
Creates a new coda doc, optionally copying an existing doc. note that creating a doc requires you to be a doc maker in the applicable workspace (or be auto-promoted to one).
Why this helps
Valuable feedback stays private and gets forgotten during product planning.
- Preserve customer evidence
- Make feedback easier to review
- Reduce manual research notes
Setup
Build it in a few focused steps.
- 1Connect Slackbot and Coda once in Notis.
- 2Create an automation and describe how to identify and structure feedback DMs.
- 3Pick Direct Message Received as the trigger.
- 4Choose where run reports should go.
- 5Test with one feedback message.
Questions about this workflow
Can the doc separate praise from problems?
Yes. Tell Notis to classify the feedback and include supporting context.
Will it infer customer identity?
Only use identity details that are present and appropriate in the connected Slack context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slackbot to Coda. A trigger fires from one place; an action lands in another.
Slackbot triggers
Coda actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add a category for pack
Add a publishing category for a given pack.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a maker for pack
Set a maker for a given pack. used to display makers for a pack in the corresponding packs page.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Add a permission for pack
Create or modify user, workspace, or global permissions for a given pack.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Add custom domain
Add a custom domain to a published doc.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Add permission
Adds a new permission to the doc.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Begin content export
Initiate an export of content for the given page.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Content export status
Check the status of a page content export
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Copy Document
Creates a copy of an existing coda document. this action allows you to duplicate a document while optionally specifying a new title and location for the copied document.
Connect any two apps with Notis in the middle.
Slackbot and Coda, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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