Update Cloudcart orders from Slack DMs
Handle urgent order decisions from the conversation where they arrive.
Trigger
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Action
Update Order
Tool to update an existing order. use when you need to modify order details after creation (e.g., change status or addresses). provide only the fields you wish to change.
Why this helps
Order change requests in DMs are easy to forget or delay until a customer follows up.
- Respond to order changes faster
- Keep a traceable report of each update
- Reduce manual copying between Slack and Cloudcart
Setup
Build it in a few focused steps.
- 1Connect Slackbot and Cloudcart in Notis once.
- 2Create a new automation for order status requests.
- 3Describe that Notis should find the referenced order and apply only the requested status or address changes.
- 4Pick Direct Message Received as the trigger and select a report destination.
- 5Test with one real DM containing a known order identifier.
Questions about this workflow
Can this change more than the order status?
Yes, the instruction can cover supported order details such as addresses, as long as the DM provides the needed values.
Does it process every DM?
The automation runs on incoming DMs and should be instructed to act only when the message contains a clear order request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slackbot to Cloudcart. A trigger fires from one place; an action lands in another.
Slackbot triggers
Cloudcart actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add to Cart
Tool to add an item to the cart. use after confirming a product selection with desired quantity.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Clear Cart
Tool to remove all items from the specified cart. use when you need to empty the cart before adding new items or starting over.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Category
Tool to create a new category. use when you need to add organizational structure to your product catalog.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Customer
Tool to create a new customer in cloudcart. use when you need to register a new customer profile. provide validated customer details (name, email, and password).
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create Order
Tool to create a new order. use after assembling customer id, cart items, and optional addresses/payment info.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Create Product
Tool to create a new product. use when you have all details and want to add it to cloudcart.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Create Variant
Tool to create a new product variant for a given product. use when you need to add a variant with specific sku, price, and options.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Create Variant Option
Tool to create a new variant option for a specific product variant. use when you need to add an option (e.g., 'large') with an optional price adjustment to an existing variant.
Connect any two apps with Notis in the middle.
Slackbot and Cloudcart, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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