Turn Slack delivery reports into ClickSend issues
Capture delivery failures while the details are still fresh.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Create Delivery Issue
Tool to create a delivery issue report in ClickSend. Use when you need to report problems with message delivery such as messages not being received or delivery failures.
Why this helps
Delivery problems are discussed in Slack but never become traceable support records.
- Preserve failure details
- Create a consistent escalation path
- Reduce repeated troubleshooting questions
Setup
Build it in a few focused steps.
- 1Connect Slackbot and ClickSend in the Notis portal.
- 2Create the automation and describe how delivery complaints should become ClickSend issues.
- 3Pick Channel Message Received as the trigger.
- 4Choose where Notis should post run reports.
- 5Test with one representative delivery problem message.
Questions about this workflow
What should the Slack message include?
Include the recipient, message reference, timing, and observed failure when available.
Will this resend the SMS?
No. It creates a delivery issue for investigation unless you separately request a resend workflow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slackbot to ClickSend. A trigger fires from one place; an action lands in another.
Slackbot triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Channel Message Received
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Connect any two apps with Notis in the middle.
Slackbot and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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