Load customer context into every new Slack channel
Start a customer channel with the records your team needs to work confidently.
Trigger
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Action
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Why this helps
Teams open a channel first and search for customer context later, losing time and continuity.
- Improves channel handoff
- Reduces repeated searches
- Surfaces ambiguous matches early
Setup
Build it in a few focused steps.
- 1Connect Slackbot and Ascora in Notis once.
- 2Create an automation named New channel customer context.
- 3Tell Notis to find matching Ascora customers from the new channel context and return a concise summary with any ambiguity noted.
- 4Pick New Channel Created as the trigger and choose a report destination.
- 5Test with one customer channel.
Questions about this workflow
What if the channel name is not enough?
Notis can report that more identifying context is needed.
Does it create a customer?
No. It retrieves existing Ascora customer records.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slackbot to Ascora. A trigger fires from one place; an action lands in another.
Slackbot triggers
Ascora actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Customer
Tool to delete a specific customer by id. use when you need to remove a customer after confirming its existence.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Quotation
Tool to create a new quotation. use when submitting a customer quote request via the ascora api.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Delete Customer
Tool to delete a specific customer by id. use after confirming the customer exists.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Get Jobs
Tool to retrieve jobs. use when you need to filter and paginate job listings from ascora.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slackbot and Ascora, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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