Extract customer issues from Slack
Turn scattered customer feedback into a clear issue brief your team can act on.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
Why this helps
Customer problems discussed in Slack are often hard to aggregate and easy to lose.
- Capture recurring problems
- Clarify impact
- Speed up product response
Setup
Build it in a few focused steps.
- 1Connect Slackbot and Ai ml api once in the Notis portal.
- 2Create an automation in Automations, New Automation.
- 3Tell Notis to extract the customer issue, impact, evidence, urgency, and suggested next step from each message.
- 4Pick the Channel Message Received trigger and choose a report channel.
- 5Test with one real customer related message and review the issue brief.
Questions about this workflow
Can it distinguish facts from assumptions?
Instruct Notis to label reported facts separately from inferred impact.
Does it update a support system?
This package generates the issue brief through Ai ml api only.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slackbot to Ai ml api. A trigger fires from one place; an action lands in another.
Slackbot triggers
Ai ml api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Moderation Completion
Tool to classify input text or image for safety using a moderation model. use after receiving user-generated content to filter out unsafe material.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Text Chat Completion
Tool to generate text completions or chat responses using a specified llm model. use after assembling the conversation history to produce the next response.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Connect any two apps with Notis in the middle.
Slackbot and Ai ml api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Ai ml api.