Connect Slack to Helpwise
When something happens in Slack, Notis takes the next step in Helpwise. Describe what you want in plain English, or start from one of the examples below.
When this happens · Trigger
Do this · Action
Ways Notis can move work from Slack to Helpwise
Keep customer issue context with its Helpwise conversation
When a team shares a customer issue in Slack, add a concise internal note to the matching Helpwise conversation so its context is easy to find.
Record urgent support escalations in Helpwise
When a Slack update flags an urgent customer escalation, add a clear internal note to the matching Helpwise conversation with the reason and agreed next step.
Turn an eyes reaction into a support follow-up note
Use a chosen Slack reaction on a message about a customer thread as a cue to add a follow-up reminder to the matching Helpwise conversation.
Capture callback promises in the support thread
When someone promises a customer a callback in Slack, add the commitment and any stated timing to the matching Helpwise conversation.
Keep bug investigation updates with customer support
When Slack confirms a product bug affecting a customer, add a concise status note to the related Helpwise conversation.
Carry founder support delegations into Helpwise
When a founder delegates a customer response in a Slack DM, add the task and any relevant context as a note to the matching Helpwise conversation.
Attach customer feedback themes to Helpwise
When Slack surfaces a specific customer suggestion or pain point, add a brief note to the matching Helpwise conversation for future follow-up.
Record refund decisions in the customer conversation
When Slack records a decision about a customer's refund request, add the decision and its stated rationale to the matching Helpwise conversation.
Record confirmed support resolutions from Slack
Use a chosen reaction on a Slack resolution message to add the confirmed outcome to the matching Helpwise conversation.
Supported Triggers and Actions
Notis builds workflows that link Slack to Helpwise. A trigger fires from one place; an action lands in another.
Slack triggers
Helpwise actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Create Helpwise Team
Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Create Helpwise Webhook
Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Delete Contact
Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple paths and HTTP methods to accommodate dev-apis variations, with user-scoped fallbacks.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Delete Helpwise Conversation
Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Delete Mailbox
Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Delete Helpwise Message
Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
Four ways to start an automation.
A trigger is the event that kicks a workflow off. Notis supports four kinds: an event in a connected app, an inbound webhook, a recurring schedule, and soon, your own database.
Integration triggers
Fire when something happens inside a connected app. New Notion page, Stripe charge, Linear issue: any of 1,000+ apps can start a workflow.
Webhook triggers
A unique URL per workflow. Anything that can send an HTTP POST can start an automation, including no-code tools that speak webhooks.
Recurring triggers
Cron-style schedules run a workflow on the clock. Daily standups, hourly syncs, business-hours-only digests: the workhorse of Notis.
Database triggers
Watch a row, query, or threshold in your own database and fire the moment the data changes. Row inserted, value crosses a limit, query starts matching.
Classic automation breaks. AI adapts.
Same triggers and actions, smarter middle. AI handles the fuzziness that breaks traditional Zapier-style workflows the moment a field gets renamed.
Describe it. Notis builds it.
Skip the visual builder. Tell Notis what you want, in plain English. It writes the workflow, you review and deploy.
You · in the Notis Builder
NEW“When a row gets added to the Q4 OKRs Notion database and the status is Blocked, send a Telegram message to the owner with a summary of what's blocking, and ping me if there's no reply within 24 hours.”
Notis built this automation:
Watch every run.
Notis Desktop is Mission Control for your AI automations. See every run, replay, edit, or rewind. Set approval gates so Notis pauses before destructive actions.
- Full run history with inputs, outputs and traces
- Replay any run with edited inputs
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1 monthEverything in the box.
Whatever starts the workflow, the platform underneath is the same: a thinking brain, full visibility, and you in control.
AI in the middle
Every step can include an LLM call: summarise, classify, extract, rewrite.
Full observability
Every run, every step, every input, all replay-able from Mission Control.
Human in the loop
Pause for approval. Notis pings you in chat with one-tap approve.
Self-healing
When an API changes shape, Notis adapts the parser. Less midnight fire-fighting.
More ways to connect Slack and Helpwise
Connect any two apps with Notis in the middle.
Slack and Helpwise, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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