Create a Dynamics case for a new organization request
Give new customer requests a trackable home from day one.
Trigger
New Organization Received Trigger
Triggered when a new organization is created in Pipedrive
Action
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
Why this helps
Early onboarding needs can be lost between sales and support systems.
- Creates clear ownership
- Improves onboarding visibility
- Reduces dropped requests
Setup
Build it in a few focused steps.
- 1Connect Pipedrive and Dynamics365 in Notis once.
- 2Create an automation for organization request routing.
- 3Tell Notis to create a Dynamics case when a new Pipedrive organization includes an onboarding or support request.
- 4Pick the New Organization Received trigger and choose a report channel.
- 5Test with one real organization.
Questions about this workflow
Can it handle non support organizations?
Yes. Tell Notis to skip organizations without a qualifying request.
Can the case include onboarding context?
Yes. Ask Notis to summarize the request and organization details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pipedrive to Dynamics365. A trigger fires from one place; an action lands in another.
Pipedrive triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
Get all invoices action
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account
Creates a new account entity record in dynamics crm using the web api.
New Deal Received Trigger
Triggered when a new deal is created in Pipedrive
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
New Note Received Trigger
Triggered when a new note is created in Pipedrive
Create Contact
Creates a new contact entity record in dynamics crm using the web api.
New Organization Received Trigger
Triggered when a new organization is created in Pipedrive
Create Invoice
Creates a new invoice entity record in dynamics crm using the web api.
Create Lead
Creates a new lead entity record in dynamics crm using the web api.
Create Opportunity
Creates a new opportunity entity record in dynamics crm using the web api.
Create Sales Order
Creates a new sales order entity record in dynamics crm using the web api.
Connect any two apps with Notis in the middle.
Pipedrive and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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