Route customer issues from notes to Agiled
Give every customer request a trackable home as soon as it is written down.
Trigger
New Note Received Trigger
Triggered when a new note is created in Pipedrive
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
Support requests can be lost when they stay inside sales notes.
- Separates issues from sales context
- Creates a trackable response path
- Reduces missed customer requests
Setup
Build it in a few focused steps.
- 1Connect Pipedrive and Agiled in Notis.
- 2Create an automation that identifies customer issues in new notes and opens an Agiled ticket with the relevant context.
- 3Choose New Note Received as the trigger.
- 4Select a report channel.
- 5Test with a note describing a real customer request.
Questions about this workflow
Can internal notes be ignored?
Yes. State the phrases or context that indicate a customer issue, and tell Notis to skip internal-only notes.
Can ticket priority be inferred?
Yes, if your instruction defines how urgency should map to ticket priority.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pipedrive to Agiled. A trigger fires from one place; an action lands in another.
Pipedrive triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Tool to create a new expense in agiled. use after gathering expense details and authenticating with your api key.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project in agiled. use when you have collected all project details and need to set up the project before assigning tasks. example: "create a new project named website redesign with start date 2023-09-01 and status in progress."
New Deal Received Trigger
Triggered when a new deal is created in Pipedrive
Create Task
Tool to create a new task in agiled. use when you have all task details and want to add it to your project board. example: "create a task titled 'draft specs' for project 45, assigned to user 7, priority normal, due date 2025-11-05."
New Note Received Trigger
Triggered when a new note is created in Pipedrive
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
New Organization Received Trigger
Triggered when a new organization is created in Pipedrive
Get Contacts
Tool to retrieve a list of all contacts. use after configuring the api key to fetch contacts with optional pagination or search filters.
Get Currencies
Tool to list currencies. use when you need to fetch available currency options after authentication.
Get Deals
Tool to retrieve a list of all deals. use after confirming your api key to list all deals for crm reporting.
Get Employees
Tool to retrieve a list of all employees. use when you need up-to-date employee directory from agiled.
Connect any two apps with Notis in the middle.
Pipedrive and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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