Send a service recovery postcard
Add a human gesture to the work of rebuilding customer trust.
Trigger
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Action
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
Why this helps
A resolved support ticket does not always make the customer feel heard.
- Add warmth to support recovery
- Create a clear approval checkpoint
- Keep high priority follow up visible
Setup
Build it in a few focused steps.
- 1Connect Outlook and Docupost in Notis once.
- 2Create an automation named Support recovery postcard.
- 3Describe qualifying complaints, the postcard message, and the approval requirement.
- 4Pick New Outlook Message as the trigger.
- 5Select a report channel and test with one real support thread.
Questions about this workflow
Can this be limited to high priority complaints?
Yes. State the priority signals Notis should look for.
What design should I use?
Provide a Docupost front and back image URL in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Docupost. A trigger fires from one place; an action lands in another.
Outlook triggers
Docupost actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
New Contact Added
Triggered when a new contact is added in the Outlook contacts.
Calendar Event Changes
Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.
New Calendar Event
Triggered when a new calendar event is created in the Outlook calendar.
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
Connect any two apps with Notis in the middle.
Outlook and Docupost, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Docupost.