Find Docsbot gaps when customer emails arrive
A new customer email can reveal a missing answer. Use it to trigger a focused Docsbot question review.
Trigger
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Action
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
Why this helps
You answer urgent emails but miss the recurring Docsbot questions that signal a documentation gap.
- Surfaces unanswered questions at the right moment
- Connects inbox signals to bot maintenance
- Makes documentation follow-up easier to prioritize
Setup
Build it in a few focused steps.
- 1Connect Outlook and Docsbot ai once in Notis.
- 2Create an automation instructing Notis to identify the relevant bot and list its unanswered questions after each new customer email.
- 3Pick New Outlook Message as the trigger.
- 4Choose a report channel and test with one customer message.
Questions about this workflow
Can Notis focus on a specific bot?
Yes. Include the bot identifier or a clear rule for selecting the bot in the automation instruction.
Does this answer the questions automatically?
No. This workflow lists questions so you can review and decide what to update.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Docsbot ai. A trigger fires from one place; an action lands in another.
Outlook triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Tool to create a new bot within a team. use when you have a valid team id and want to provision a new bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot
Tool to delete a specific bot by its id. use after confirming the bot id is correct to permanently remove a bot from the system.
New Contact Added
Triggered when a new contact is added in the Outlook contacts.
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
Calendar Event Changes
Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.
Get Bot Details
Tool to fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
New Calendar Event
Triggered when a new calendar event is created in the Outlook calendar.
Get Team Details
Tool to fetch details of a specific team by its id. use when you need full team info including members and settings after confirming the team id.
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
List Team Bots
Tool to list all bots for a given team. use after confirming the team id to retrieve all associated bots for that team.
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
List Bot Sources
Tool to list all sources for a specific bot. use when you need to retrieve paginated source lists after confirming the bot's identifier.
Connect any two apps with Notis in the middle.
Outlook and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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