Create a Discord thread for every support email
Give every customer request a dedicated place to move forward.
Trigger
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Action
Create new thread in channel
Creates a new thread in a text or announcement discord channel; requires a 'name' and optionally other details (e.g., 'auto archive duration', an initial 'message') in the request body.
Why this helps
Support conversations fragment across inboxes and chat channels.
- Keep each request together
- Make ownership visible
- Preserve a searchable summary
Setup
Build it in a few focused steps.
- 1Connect Outlook and Discordbot in Notis once.
- 2Create an automation and name the support triage workflow.
- 3Tell Notis to summarize each support email, create a thread, and include a suggested owner and due date.
- 4Pick New Outlook Message as the trigger and choose the Discord channel for new threads.
- 5Test it with one real support request.
Questions about this workflow
Can Notis identify the right owner?
It can suggest an owner from the email context, but your team should confirm assignment.
Does this send a reply to the customer?
No. It creates a Discord thread for internal handling.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Discordbot. A trigger fires from one place; an action lands in another.
Outlook triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
New Contact Added
Triggered when a new contact is added in the Outlook contacts.
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
Calendar Event Changes
Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
New Calendar Event
Triggered when a new calendar event is created in the Outlook calendar.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
Outlook and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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