Use customer replies to guide audience follow-up
Keep the next outreach decision connected to the conversation you just sent.
Trigger
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
Action
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Why this helps
Customer replies are handled manually, then audience follow-up context disappears into separate systems.
- Keep replies tied to audience context
- Improve follow-up choices
- Reduce context switching
Setup
Build it in a few focused steps.
- 1Connect Outlook and Customer.io once in the Notis portal.
- 2Create an automation for sent reply audience reviews.
- 3Tell Notis to summarize the sent message and retrieve relevant Customer.io segments for next-step planning.
- 4Pick New Sent Message as the trigger and choose where run reports should go.
- 5Test with one real customer reply.
Questions about this workflow
Can it distinguish customer replies from internal emails?
Yes. Tell Notis to use recipients, domains, subjects, or message content to identify customer replies.
Does it trigger a campaign automatically?
No. It provides segment context for your follow-up decision.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Customerio. A trigger fires from one place; an action lands in another.
Outlook triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
New Contact Added
Triggered when a new contact is added in the Outlook contacts.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
Calendar Event Changes
Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
New Calendar Event
Triggered when a new calendar event is created in the Outlook calendar.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Outlook and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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