Add Contentful context to customer escalations
Give urgent escalations a grounded context packet as soon as they arrive.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Why this helps
Escalations create pressure to answer quickly while the supporting content is hard to locate.
- Shorten escalation research
- Surface approved policy content
- Give responders a focused packet
Setup
Build it in a few focused steps.
- 1Connect Outlook and Contentful graphql in Notis once.
- 2Create an automation for escalation context.
- 3Tell Notis to read the webhook payload and query matching Contentful entries.
- 4Choose a Notis webhook trigger and select a report channel.
- 5Test with one representative escalation payload.
Questions about this workflow
Where does the webhook payload come from?
Use the external system that already emits your escalation request and send its details to the Notis webhook.
Does it contact the customer?
No. It prepares and reports context for your team.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Contentful graphql. A trigger fires from one place; an action lands in another.
Outlook triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
New Contact Added
Triggered when a new contact is added in the Outlook contacts.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Calendar Event Changes
Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.
New Calendar Event
Triggered when a new calendar event is created in the Outlook calendar.
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
Connect any two apps with Notis in the middle.
Outlook and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Contentful graphql.