Add Contentful context to support emails
Give yourself a grounded answer outline before you open another tab to search documentation.
Trigger
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Action
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Why this helps
Support requests require repeated searching through help content before you can respond confidently.
- Shorten support research time
- Reuse approved help content
- Spot requests that need new documentation
Setup
Build it in a few focused steps.
- 1Connect Outlook and Contentful graphql in Notis once.
- 2Create an automation for support context.
- 3Tell Notis to summarize each incoming support email and query matching Contentful help entries.
- 4Pick New Outlook Message as the trigger and choose where reports go.
- 5Test with one real support thread.
Questions about this workflow
Will it decide the final answer?
It returns relevant Contentful context and a suggested outline for you to review.
Can it find multiple help entries?
Yes, the GraphQL query can return the matching entries your query requests.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Contentful graphql. A trigger fires from one place; an action lands in another.
Outlook triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
New Contact Added
Triggered when a new contact is added in the Outlook contacts.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Calendar Event Changes
Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.
New Calendar Event
Triggered when a new calendar event is created in the Outlook calendar.
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
Connect any two apps with Notis in the middle.
Outlook and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
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No card. Works with personal or business Contentful graphql.