Bring Chatbotkit history into every new Outlook email
See the prior conversation context before deciding how to handle a new email.
Trigger
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Action
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
Why this helps
Email threads often arrive without the background you need, forcing you to search multiple tools before replying.
- Recover prior chatbot guidance quickly
- Avoid repeating questions
- Make decisions with more context
Setup
Build it in a few focused steps.
- 1Connect Outlook and Chatbotkit in Notis once.
- 2Create an automation named Email context recovery.
- 3Tell Notis to use the new email to identify the relevant Chatbotkit conversation and list its recent messages.
- 4Pick New Outlook Message as the trigger and choose a report channel.
- 5Test with an email that relates to an existing conversation.
Questions about this workflow
What if no matching conversation exists?
Ask Notis to report that no match was found and suggest starting a new conversation.
Can it retrieve every message?
It can request paginated conversation messages, but your prompt should define how much history to review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Chatbotkit. A trigger fires from one place; an action lands in another.
Outlook triggers
Chatbotkit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Integration
Tool to create a new integration. use when you need to set up a support channel integration for a bot after collecting the integration details.
New Contact Added
Triggered when a new contact is added in the Outlook contacts.
Create Skillset
Tool to create a new skillset. use when you need to group multiple skills into a single reusable unit.
Calendar Event Changes
Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.
List Bots
Tool to retrieve a paginated list of all bots. use when you need to browse or manage multiple bots, and iterate pages via cursor.
New Calendar Event
Triggered when a new calendar event is created in the Outlook calendar.
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
List Datasets
Tool to list datasets. use when you need to browse or paginate through available datasets.
List Integrations
Tool to retrieve a list of trigger integrations. use when you need to browse or manage configured trigger integrations and iterate pages via cursor.
Connect any two apps with Notis in the middle.
Outlook and Chatbotkit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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