Know when an Outlook handoff reaches Botstar
Make the transition from inbox triage to live chat visible.
Trigger
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Action
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Why this helps
You cannot tell whether a support handoff was actually opened after triage.
- Adds visibility to handoffs
- Helps spot missed openings
- Creates a simple operational signal
Setup
Build it in a few focused steps.
- 1Connect Outlook and Botstar in the Notis portal.
- 2Create an automation for observable email handoffs.
- 3Tell Notis to open Botstar for qualifying new Outlook messages and register an on open callback that records the handoff outcome.
- 4Pick Outlook New Outlook Message as the trigger.
- 5Choose a report channel and test with one real message.
Questions about this workflow
When should the callback be registered?
It should be registered after the widget is initialized, as required by the Botstar action.
What can the callback record?
Describe the small operational note you want, such as the message subject or handoff status.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Botstar. A trigger fires from one place; an action lands in another.
Outlook triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
New Contact Added
Triggered when a new contact is added in the Outlook contacts.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Calendar Event Changes
Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
New Calendar Event
Triggered when a new calendar event is created in the Outlook calendar.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Outlook and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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