Close Botstar when the email follow up is resolved
Finish the live chat flow when your outbound Outlook message closes the loop.
Trigger
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
Action
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Why this helps
Live chat windows stay open after resolution, adding clutter and signaling unfinished work.
- Keeps the workspace uncluttered
- Signals completed conversations
- Reduces lingering open chats
Setup
Build it in a few focused steps.
- 1Connect Outlook and Botstar in the Notis portal.
- 2Create an automation for resolved conversation cleanup.
- 3Tell Notis to inspect each sent Outlook message for clear resolution language and close the Botstar Livechat widget when confirmed.
- 4Pick Outlook New Sent Message as the trigger.
- 5Choose a report channel and test with one real resolution email.
Questions about this workflow
How does Notis know an email indicates resolution?
Describe the confirmation language or outcome that should count as resolved.
Can it leave uncertain cases open?
Yes. The prompt can require confidence before closing the widget.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Botstar. A trigger fires from one place; an action lands in another.
Outlook triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
New Contact Added
Triggered when a new contact is added in the Outlook contacts.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Calendar Event Changes
Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
New Calendar Event
Triggered when a new calendar event is created in the Outlook calendar.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Outlook and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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