Retrieve the right Botbaba flow for a support request
Get the response path in view before support work expands into research.
Trigger
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Action
Get Flow
Tool to retrieve details of a specific flow. Use when you need the full configuration for a given flow ID.
Why this helps
Support requests require hunting through flows before anyone can act.
- Find the right response path
- Speed up support triage
- Keep handling consistent
Setup
Build it in a few focused steps.
- 1Connect Outlook and Botbaba in Notis once.
- 2Create an automation named Support flow finder.
- 3Tell Notis to classify the support email and retrieve the matching Botbaba flow.
- 4Pick New Outlook Message as the trigger and choose a report channel.
- 5Test with one real support email.
Questions about this workflow
Can Notis retrieve more than one flow?
Yes. Tell it to return the best match or a short list for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Botbaba. A trigger fires from one place; an action lands in another.
Outlook triggers
Botbaba actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Shopify Cart Creation Simulator
Tool to simulate a Shopify cart creation webhook payload. Use when generating test payloads for BOTBABA_CART_CREATION_SHOPIFY_WEBHOOK.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cart Creation Shopify Webhook
Tool to receive Shopify Cart Creation webhooks. Use when configuring Shopify webhook for Cart Creation events and forwarding the payload to Botbaba. Must be called upon receiving Shopify payload.
New Contact Added
Triggered when a new contact is added in the Outlook contacts.
Cart Update Shopify Webhook
Tool to forward Shopify cart update events to BotBaba. Use when processing Shopify Cart Update webhook after configuring the webhook in your store.
Calendar Event Changes
Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.
Shopify Checkout Creation Webhook Receiver
Tool to receive Shopify checkout creation webhook events. Use when configuring your Shopify store to notify BotBaba of checkout creation events.
New Calendar Event
Triggered when a new calendar event is created in the Outlook calendar.
Checkout Update Shopify Webhook
Tool to forward Shopify checkout/update events to Botbaba. Use when handling Shopify checkout update notifications.
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Delete a broadcast campaign
Tool to delete a broadcast campaign. Use when you need to permanently remove a Botbaba broadcast by its ID after confirming it exists.
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
Delete Contact
Tool to delete a contact. Use when you have the contact ID and want to remove it from Botbaba.
Delete a conversation flow
Tool to delete a conversation flow. Use when you need to permanently remove a Botbaba flow by its ID after confirming it exists.
Connect any two apps with Notis in the middle.
Outlook and Botbaba, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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