Set up inbound Bolna coverage from a new message
Convert a written phone request into ready inbound coverage.
Trigger
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Action
Setup inbound call for agent
Add agent for inbound calls
Why this helps
Important call requests get buried while someone searches for the right setup.
- Respond to phone requests faster
- Standardize inbound setup
- Reduce setup interruptions
Setup
Build it in a few focused steps.
- 1Connect Outlook and Bolna in Notis once.
- 2Create an automation named Inbound Call Setup.
- 3Tell Notis to detect phone support requests and set up inbound calling for the specified Bolna agent.
- 4Pick New Outlook Message as the trigger and choose a report channel.
- 5Test with one real request email.
Questions about this workflow
Can it choose the agent?
Yes, if your instruction defines how to identify the correct agent.
What if the message lacks a phone number?
Notis can report the missing information instead of guessing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Bolna. A trigger fires from one place; an action lands in another.
Outlook triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
New Contact Added
Triggered when a new contact is added in the Outlook contacts.
Fetch all batches by agent id
List all batches for agent
Calendar Event Changes
Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.
Get all agents
List all agents
New Calendar Event
Triggered when a new calendar event is created in the Outlook calendar.
Get all phone numbers
List all phone numbers for your account
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Get execution by id
Retrieve specific execution by `execution id`
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
Make a phone call from agent
Initiate calls
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Outlook and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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