Give support a credential activity report on demand
A support event produces the interaction history needed to answer credential questions quickly.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Credential Interactions
Tool to list credential interactions. use when you need to retrieve interaction events for a specific credential, with optional filtering and pagination.
Why this helps
Support teams lose time asking customers for screenshots when credential activity is available elsewhere.
- Shorten support investigations
- Use direct activity evidence
- Create consistent responses
Setup
Build it in a few focused steps.
- 1Connect Certifier in Notis once.
- 2Create an automation for credential support requests.
- 3Tell Notis to list interactions for the credential in the webhook and summarize the relevant timeline.
- 4Choose a Notis webhook trigger and provide its endpoint to the support system.
- 5Choose a report channel and test with one support case.
Questions about this workflow
Can this change the credential?
No. It retrieves interaction history for support review.
What if the case has no credential ID?
Notis should report that the credential reference is missing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link One drive to Certifier. A trigger fires from one place; an action lands in another.
One drive triggers
Certifier actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Tool to create, issue, and send a credential in a single request. use when group id and recipient details are ready.
Onedrivebasetrigger
Base trigger for OneDrive changes using Gmail-style state management. Subclasses override `filter_changes(...)` to extract only the relevant items.
List Credential Interactions
Tool to list credential interactions. use when you need to retrieve interaction events for a specific credential, with optional filtering and pagination.
OneDrive File Created Trigger
Triggers when a new file is created in OneDrive. Uses Gmail-style state management for reliable duplicate prevention.
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Tool to list credentials. use after authentication to retrieve paginated credentials.
File Updated
Trigger that fires when a OneDrive file's content or metadata changes. Returns file ID, last modified time, and modifier info.
List Designs
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OneDrive Folder Created Trigger
Triggers when a new folder is created in OneDrive. Uses Gmail-style state management for reliable duplicate prevention.
List Groups
Tool to list all groups. use when you need to retrieve groups with pagination (limit and cursor).
OneDrive Item Deleted Trigger
Triggers when a file or folder is deleted in OneDrive. Uses Gmail-style state management for reliable duplicate prevention.
Item Moved or Renamed
Triggers when a file or folder is moved to a different path or renamed in OneDrive. Includes both old and new path/name data in the payload.
Connect any two apps with Notis in the middle.
One drive and Certifier, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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