Prepare a response brief when a bot concern is escalated
One manual signal can gather the context needed for a calm response.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Why this helps
Escalations often require searching multiple bot threads before someone can decide what to do.
- Gather context quickly
- Reduce escalation handoff time
- Support better response decisions
Setup
Build it in a few focused steps.
- 1Connect Botpress in Notis once.
- 2Create an automation named Escalation conversation review.
- 3Tell Notis to list Botpress conversations when an escalation webhook arrives and summarize the threads relevant to the supplied concern.
- 4Pick a webhook trigger.
- 5Choose a report channel, then test with one real webhook example.
Questions about this workflow
What should the webhook include?
Include enough context to identify the concern, such as a topic, customer reference, or conversation clue.
Does it contact the customer?
No. It prepares an internal review brief.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link One drive to Botpress. A trigger fires from one place; an action lands in another.
One drive triggers
Botpress actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete File
Tool to delete a file by its id or key. use after confirming the file exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account
Tool to get details of the authenticated account. use after confirming valid credentials.
Onedrivebasetrigger
Base trigger for OneDrive changes using Gmail-style state management. Subclasses override `filter_changes(...)` to extract only the relevant items.
LIST_BOT_ISSUES
Tool to list issues associated with a specific bot. use when you need to discover errors or configuration problems tied to a bot, optionally paginating through results.
OneDrive File Created Trigger
Triggers when a new file is created in OneDrive. Uses Gmail-style state management for reliable duplicate prevention.
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
File Updated
Trigger that fires when a OneDrive file's content or metadata changes. Returns file ID, last modified time, and modifier info.
LIST_FILE_TAGS
Tool to list all tags used across all bot files. use when you need to retrieve or display file tag metadata; supports pagination via nexttoken.
OneDrive Folder Created Trigger
Triggers when a new folder is created in OneDrive. Uses Gmail-style state management for reliable duplicate prevention.
LIST_FILE_TAG_VALUES
Tool to list all values for a given file tag across all files. use after determining the tag name; supports pagination via nexttoken.
OneDrive Item Deleted Trigger
Triggers when a file or folder is deleted in OneDrive. Uses Gmail-style state management for reliable duplicate prevention.
LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
Item Moved or Renamed
Triggers when a file or folder is moved to a different path or renamed in OneDrive. Includes both old and new path/name data in the payload.
LIST_WORKSPACES
Tool to retrieve a list of workspaces. use when you need to list and page through your botpress workspaces, optionally filtering by handle.
Connect any two apps with Notis in the middle.
One drive and Botpress, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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