Route paid customer support work automatically
Payment context can help the right person pick up customer work faster.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add assignees to an issue
Assign users to an issue.
Why this helps
Support requests lose momentum when payment status and issue ownership must be checked separately.
- Prioritize work for active customers.
- Reduce triage decisions.
- Make ownership obvious to the team.
Setup
Build it in a few focused steps.
- 1Connect Moonclerk and GitHub to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to build it.
- 3Describe in one plain-language instruction how to assign the matching GitHub support issue when the relevant Moonclerk event arrives.
- 4Pick an incoming webhook trigger and a channel for run reports.
- 5Test with one real customer case.
Questions about this workflow
Can the owner differ by customer segment?
Yes. Explain the routing rule in the instruction.
What if no matching issue exists?
Tell Notis how to handle that case in the same plain-language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Moonclerk to GitHub. A trigger fires from one place; an action lands in another.
Moonclerk triggers
GitHub actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Accept a repository invitation
Accept a pending repository invitation.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Abort Repository Migration
Aborts a queued or ongoing repository migration.
Add email for auth user
Add email addresses to your account.
Add app access restrictions
Allow apps to push to a protected branch.
Add a repository collaborator
Add a user as a repository collaborator or update their access.
Add field to user project
Adds a custom field to a user-owned project.
Add a repository to an app installation
Grant an app access to a repository.
Add item to user project
Adds an issue or pull request to a user-owned project.
Connect any two apps with Notis in the middle.
Moonclerk and GitHub, or any other combination from 1,500+ integrations.
When this happens · Trigger
Do this · Action
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