Triage unanswered Docsbot questions weekly
Start the week with the questions customers still need answered.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
Why this helps
Unanswered questions accumulate quietly until they become repeated support work or frustrated customers.
- Turn an open question list into a prioritized report
- Reduce repeated manual bot inspections
- Give the team a predictable review point
Setup
Build it in a few focused steps.
- 1Connect Docsbot ai in Notis once.
- 2Create an automation named Weekly question triage.
- 3Tell Notis to list unanswered questions for the specified bot, group related questions, and prioritize them using the criteria you provide.
- 4Pick a recurring Notis schedule and choose a report channel.
- 5Test with one scheduled run and refine the triage instruction.
Questions about this workflow
Can it decide which question to answer first?
It can prioritize using criteria you provide, such as customer impact or repetition, based on the returned questions.
Does it update the bot?
No. It creates a triage report using the List Questions action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Mailchimp to Docsbot ai. A trigger fires from one place; an action lands in another.
Mailchimp triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Tool to create a new bot within a team. use when you have a valid team id and want to provision a new bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot
Tool to delete a specific bot by its id. use after confirming the bot id is correct to permanently remove a bot from the system.
Campaign Trigger
Triggered when a campaign is sent or experiences an event in Mailchimp
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
Profile Update Trigger
Triggered when a subscriber's profile is updated in Mailchimp
Get Bot Details
Tool to fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
Subscribe Trigger
Triggered when a subscriber subscribes to Mailchimp
Get Team Details
Tool to fetch details of a specific team by its id. use when you need full team info including members and settings after confirming the team id.
Unsubscribe Trigger
Triggered when a subscriber unsubscribes from Mailchimp
List Team Bots
Tool to list all bots for a given team. use after confirming the team id to retrieve all associated bots for that team.
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
List Bot Sources
Tool to list all sources for a specific bot. use when you need to retrieve paginated source lists after confirming the bot's identifier.
Connect any two apps with Notis in the middle.
Mailchimp and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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