See service dependencies when an incident is filed
Use the affected service in a Jira incident to fetch its Datadog dependency graph and help scope investigation.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
Get Service Dependencies
Get service dependency mapping from datadog apm. this action retrieves the dependency graph for a specific service, showing both upstream services (that call this service) and downstream services (that this service calls). it's essential for: - understanding the blast radius of service failures - identifying critical dependencies during incidents - analyzing service communication patterns - planning architectural changes - monitoring service health in context the dependency information includes call rates, error rates, and latency metrics to help assess the health of service relationships.
Why this helps
Responders may need to find service dependencies manually before they can judge which systems could be affected.
- Bring upstream and downstream service context into triage.
- Reduce manual navigation to dependency views.
- Help responders consider potential blast radius.
Setup
Build it in a few focused steps.
- 1Connect Jira and Datadog once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis from any channel.
- 3Ask Notis to retrieve Datadog dependencies when a new incident issue names an affected service.
- 4Pick Jira New Issue as the trigger and choose where run reports go.
- 5Test with one issue naming a service present in Datadog APM.
Questions about this workflow
What if the issue does not name a service?
Notis needs a specific service to retrieve its dependency mapping. Ask it to report that the service name is missing.
Does the dependency graph prove an outage has spread?
No. It shows mapped upstream and downstream dependencies that can help frame an investigation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Datadog. A trigger fires from one place; an action lands in another.
Jira triggers
Datadog actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Dashboard
Create a dashboard in datadog. dashboards provide customizable visualizations for monitoring your infrastructure, applications, and business metrics in a unified view.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create downtime
Creates a new downtime in datadog to suppress alerts during maintenance windows or planned outages. useful for preventing false alarms during deployments or maintenance.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Create event
Creates a new event in datadog. events are useful for tracking deployments, outages, configuration changes, and other important occurrences.
New Project
Triggered when a new project is added in Jira
Create monitor
Creates a new datadog monitor to track metrics, logs, or other data sources with configurable alerting thresholds and notifications.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Create SLO
Create a service level objective (slo) in datadog. slos help you define and track reliability targets for your services, enabling data-driven decisions about service quality and reliability investments.
Create Synthetic API Test
Create a synthetic api test in datadog. creates a new synthetic api test that continuously monitors api endpoints from multiple locations worldwide. useful for proactive monitoring of api uptime, performance, and functionality.
Create Webhook
Create a webhook in datadog. webhooks enable you to receive notifications from datadog monitors and alerts to external services and applications.
Delete Dashboard
Delete a dashboard in datadog. permanently removes a dashboard from your organization. this action cannot be undone. use with caution.
Connect any two apps with Notis in the middle.
Jira and Datadog, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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