Update Dynamics cases from completed service documents
Complete the service summary once and let Notis close the loop in Dynamics.
Trigger
Document Placeholder Filled
Triggers when a Google Doc's plain text changes such that a configured placeholder token/pattern is no longer present (i.e., the document has been filled in). This trigger monitors a specific Google Doc and fires when a placeholder pattern that was previously present is no longer found in the document's plain text.
Action
Update Case
Updates an existing case (incident) entity record in dynamics crm using the web api.
Why this helps
Resolution details remain in documents after the support case has moved forward.
- Keep case history complete
- Reduce closure admin
- Make resolutions searchable
Setup
Build it in a few focused steps.
- 1Connect Google Docs and Dynamics365 in Notis.
- 2Create an automation named Completed service doc to case.
- 3Tell Notis to find the related case and update it with the completed service summary.
- 4Pick Document Placeholder Filled as the trigger and choose a report channel.
- 5Test with one completed service document.
Questions about this workflow
Can it mark a case resolved?
Yes, if the completed document and your instruction clearly indicate resolution.
What identifies the case?
Include a case number or other identifying context in the document or instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Google Docs to Dynamics365. A trigger fires from one place; an action lands in another.
Google Docs triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
Get all invoices action
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account
Creates a new account entity record in dynamics crm using the web api.
New Document Created
Triggers when a new Google Doc is created. This trigger monitors Google Docs and fires when new documents are detected. Uses timestamp filtering to efficiently poll for new documents.
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
Document Deleted
Triggers when an existing Google Doc is deleted (moved to trash). This trigger monitors Google Docs and fires when documents are trashed.
Create Contact
Creates a new contact entity record in dynamics crm using the web api.
Document Placeholder Filled
Triggers when a Google Doc's plain text changes such that a configured placeholder token/pattern is no longer present (i.e., the document has been filled in). This trigger monitors a specific Google Doc and fires when a placeholder pattern that was previously present is no longer found in the document's plain text.
Create Invoice
Creates a new invoice entity record in dynamics crm using the web api.
Document Search Update
Triggers when a Google Doc matching a user-defined search query is newly created or updated since the last poll. This trigger uses timestamp filtering to efficiently monitor documents.
Create Lead
Creates a new lead entity record in dynamics crm using the web api.
Document Structure Changed
Triggers when a Google Doc's structure changes (headers/footers added/removed, tables/images count changes). This trigger monitors a specific document for structural changes like: - Headers added or removed - Footers added or removed - Tables added or removed - Images (inline objects) added or removed - Positioned objects added or removed - Footnotes added or removed
Create Opportunity
Creates a new opportunity entity record in dynamics crm using the web api.
Document Updated
Triggers when an existing Google Doc is updated or modified. This trigger monitors Google Docs and fires when documents are updated.
Create Sales Order
Creates a new sales order entity record in dynamics crm using the web api.
Connect any two apps with Notis in the middle.
Google Docs and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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